Refund policy

Refund & Return Policy

At Salt & Smoke Apparel, every item is made to order once your purchase is placed. Because each product is printed specifically for you, we do not accept returns or exchanges for incorrect size selection, change of mind, accidental orders, or buyer’s remorse.

That said, we stand behind our products and want you to have a great experience.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Clear photos of the issue
  • A photo of the full item
  • A photo of the packaging, if applicable

Once the issue is reviewed and verified, we will determine whether the item qualifies for a replacement or refund.

Sizing

Please review the size chart carefully before ordering.

Because every item is made to order, we cannot offer returns or exchanges if the wrong size is selected. If you are between sizes, we recommend sizing up for a more relaxed fit.

Lost or Stolen Packages

If your package shows as delivered but you have not received it, please first check with:

  • Neighbors
  • Household members
  • Your local carrier
  • Your delivery location

Once a package is marked as delivered by the carrier, we cannot guarantee a replacement or refund. However, we will do our best to help review the situation.

Incorrect Shipping Address

Please double check your shipping address before placing your order.

Salt & Smoke Apparel is not responsible for orders shipped to an incorrectly entered address. If you notice an address mistake after ordering, contact us immediately. We cannot guarantee changes once an order has entered production or shipped.

Order Changes & Cancellations

Because all products are made to order, orders move into production quickly.

If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee changes or cancellations once production has begun.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for processing, depending on your bank or payment provider.

Contact Us

Need help with an order? Contact us at:

support@saltandsmokeapparel.com

Salt & Smoke Apparel
A brand of Highmark Capital LLC